The top online travel agency in India, MakeMyTrip, has teamed up with Microsoft to make voice-assisted booking available on its website in Indian languages. It is believed that the agreement would increase the platform’s usability for users across India, making it more inclusive.
The Chief Technology Officer (CTO) of MakeMyTrip, Sanjay Mohan, claimed that generative artificial intelligence (AI) has the ability to revolutionize how people plan their vacations and allow MakeMyTrip to better serve its clients. He clarified that, particularly for Indian languages, generative AI can bring voice to the entire booking cycle, establish conversational skills, and summarize material from a sizable database. This change is anticipated to increase accessibility for people with impairments and improve travel services. There are numerous customer reviews on MakeMyTrip for all kinds of hotels. To assist visitors in making better choices, they are utilizing generative AI to summarize the evaluations and recommend further reviews from guests who stayed in comparable hotels.
To make travel reservations simpler for clients, MakeMyTrip is developing chatbots. These robots assist human agents by determining the demands of the client and tailoring the trip arrangements. Because Azure Cognitive Services’ voice-to-text, text-to-voice, and vernacular language capabilities are available, MakeMyTrip chose Microsoft Azure as its AI solution platform.
The partnership is anticipated to expand the industry’s reach and increase the effectiveness and productivity of human agents. Making this change demonstrates MakeMyTrip’s dedication to accessibility and inclusion while also raising the bar for the travel industry. Given the variety of languages spoken in India and the desire to serve a larger audience, this development is crucial.
