On October 31, 2024, Cyara, a top AI-powered platform for customer experience (CX) transformation, appointed Rishi Rana as its new Chief Executive Officer (CEO). Rana, who has served as Cyara’s President since August 2023, brings a wealth of experience in driving growth and strategic development from his previous role at PowerSchool, where he oversaw three business units and contributed significantly to the company’s valuation growth.
Alok Kulkarni, Cyara’s co-founder and former CEO, will transition to the role of Non-Executive Chairman of the Board, offering strategic support and strengthening board relations. Speaking on his new role, Rana expressed excitement for building on Cyara’s foundation of innovation and customer focus, emphasizing his goal to drive growth through responsible advancements in generative AI and new global partnerships.
Lead Independent Director Vikram Verma welcomed Rana’s appointment, expressing confidence in his capability to lead Cyara into an era of greater achievements in the CX industry. Verma also acknowledged Kulkarni’s enduring contributions over Cyara’s 18-year journey, which has established the company as a leader in AI-enabled CX.
Cyara’s platform enables enterprises to deliver seamless customer interactions across multiple channels, including voice, video, digital, and chatbots, paving the way for an improved customer experience on a global scale.
